Shipping Policy

Thank you for shopping with Bia Jewel! 🧡 We carefully prepare and package every order to make sure your jewelry arrives safely.

Order Processing

Orders are typically processed within 2–4 business days after your order is placed.

Business days do not include weekends or holidays. During launches, sales, holidays, or periods of high order volume, processing times may be slightly longer.

Please note that processing time is separate from shipping time.

Shipping & Delivery

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Estimated delivery times provided at checkout are estimates and may vary depending on the shipping carrier, destination, weather, holidays, or other circumstances outside of Bia Jewel's control.

Tracking Your Order

Customers are responsible for monitoring their tracking information once an order has shipped.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Please carefully review your shipping information before submitting your order.

Bia Jewel is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your shipping address, please contact us at support@biajewel.co as soon as possible. We will do our best to update the address before your order ships, but changes cannot be guaranteed once an order has been processed or shipped.

Lost, Stolen, or Missing Packages

Once a package has been transferred to the shipping carrier, delivery is handled by the carrier.

If your tracking information shows your package as delivered but you have not received it, please check around your property, with household members or neighbors, and contact the shipping carrier for assistance.

Please also contact us at support@biajewel.co so we can assist you with the next appropriate steps.

Bia Jewel is not responsible for packages that are lost or stolen after confirmed delivery, except where otherwise required by law.

Returned Packages

If an order is returned to Bia Jewel because of an incorrect or incomplete address, failed delivery attempt, or other customer-related delivery issue, additional shipping fees may apply to have the package resent.

Original shipping charges are non-refundable unless otherwise required by law.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact support@biajewel.co within 3 days of delivery.

Please include your order number and clear photos of the item and packaging so we can review the issue and make it right.

Questions?

For questions regarding your order or shipping, please contact:

Bia Jewel
Email: support@biajewel.co

We appreciate your patience and support of Bia Jewel.